FAQs

💬 FAQ – Frequently Asked Questions

Here you will find answers to the most frequently asked questions about our treatments, bookings, products, shipping and payments.

If you can't find the answer you're looking for - don't hesitate to contact us, we'll be happy to help you 💕

💖 Treatments & Bookings

1. How do I book a treatment?

You can easily book your appointment online via our booking page.

We use Sesami, where you choose the date, treatment and stylist yourself.

2. Do I need to pay when booking?

Some treatments require a booking fee to secure your appointment.

The remaining amount is paid on site in the salon or via Klarna, card, Apple Pay or Google Pay.

3. Can I change or cancel my appointment?

Of course! You can change or cancel your booking up to 24 hours before your appointment via the link in the confirmation email.

In case of late cancellation or rebooking (less than 24 hours in advance), 50% of the treatment price will be charged.

In the event of a no-show, 100% of the treatment price will be charged.

4. What happens if I arrive late for my appointment?

To respect the next client's time, late arrival may mean that the treatment must be shortened or rescheduled.

If you arrive more than 10 minutes late, the time will be counted as a no-show and a fee will be charged according to our booking terms.

💎 Products & Orders

1. How long is the delivery time?

Deliveries within Åland and Finland normally take 2–5 working days.

To other EU countries it can take up to 7 working days depending on the shipping company.

2. How much does shipping cost?

The shipping cost is calculated at checkout and displayed before you complete the purchase.

Free shipping is sometimes offered during promotions – keep an eye out for current offers!

3. What payment options are available?

We offer Klarna, card payment (Visa/Mastercard), PayPal, Apple Pay and Google Pay.

4. Can I return a product?

Yes, unused and unopened products can be returned within 14 days.

Please contact us via email before sending anything back and we will assist you further.

5. My product was damaged – what do I do?

If your order has been damaged during delivery, please contact us within 48 hours of receipt and attach a picture.

We will resolve it quickly with a replacement or new product.

✨ Beauty by Nathalie – where perfection meets heart. ✨